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Once you have chosen your travel arrangements please read the conditions of travel as your booking is subject to the terms listed below. A contract is entered into once we receive your deposit and we accept and confirm the booking. Please note that travel arrangements are NOT confirmed until stated so in writing by UlkoTours.
Passports/Visas - For international travel, U.S. citizens need a passport valid for at least 6 months beyond completion of the cruise or tour as well as a Russian Visa (NO Visas are required for Europe and the Baltics). Non-U.S. citizens should contact their booking agent or appropriate consulate for infomation on all necessary documents required. NO Visas are required for cruise ship passengers of any nationality.
Port Security Measures/Customs - The Port and Customs Authority requires all passengers to provide their name exactly as it appears on the passport, passport number, their date of birth and gender, as well as Citizenship.
Membeship and Health - Membership will be granted to all persons. Please consult your physician for pre-departure health advice. UlkoTours reserves the right to terminate the tour of any persons who are abusive of others or whose behaviour disrupts the tour. Easy Tours are suitable for persons that require assistance or use a wheelchair. If you require a slower pace, extra assistance, or the use of a cane/walking stick, the Easy tours will be perfect for you. Moderate and Intensive programs are not recommended for guests with special needs. These are active programs and require you to make a realistic assessment of your health. All participants are expected to be in active good health and to be ready to experience cultural differences with grace. Walking and climbing the stairs are required in many museums and cathedrals/churches. If you require a slower pace, extra assistance, or the use of a cane/walking stick/wheelchair, UlkoTours private programs are here to help you.
Travelers Needing Special Assistance - It is recommended that guests needing such assistance be accompanied by an able companion who will assist them during the tour. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters; ask at booking. Wheelchairs are available for rental on daily basis, at 50 USD per day. If required we can provide services of a strong male assistant to help pushing the chair/getting the person in and out of the vehicle (if no special vehicle is ordered). Price depends on duration and intensity level. Please contact us for details.
Photography and Video on Tour - Occasionally UlkoTours will use photographers and/or video taken by fellow guests on tour for print, Internet and other media promotional purposes. If you prefer that your image NOT be used in any marketing activities, please notify your UlkoTours guide at the start of your tour.
An appropriate deposit for each program chosen will be your only obligation until you arrive to Russia or the Baltics. The balance of the tour cost must be paid upon arrival or may be pre-paid in advance.
Full pre-payment MAY be required if your tour destinations do not include Saint Petersburg, Russia.
The deposit goes towards your total tour amount.
The deposit amount is only partially refundable if some special admissions have been already reserved for you and is non-refundable if the amount of prepaid reservation carried out by Ulkotours exceeds the amount of the deposit.
Ulkotours offers an easy on-line booking for all standard tours:
1. Select the desired tour and click Book
2. Enter your travel details required to complete the reservation (arrival and departure info, hotels, group size, etc). Review the Total price for your tour and Continue to the Confirmation Page
3.After your submission is reviewed by our Customer Service Managers you will receive a Secure Link for on-line Deposit Payment via our partner bank: Russian Standard Bank, General license of the Central Bank #2289 of 19.11.2014 to conduct banking operations. https://www.rsb.ru/
If your tour is based on hourly rate, we will provide you with a detailed receipt for all the services rendered.
From your order to the delivery of your tour confirmation, the following steps present the process of our online purchasing system :
Your order and a secured bank server connection - Once you have determined the tour you like and submitted the order form, you will receive an email from Ulkotours with a Secure Link for payment. Check your details (reservation number) and if everything is correct click on the button " Pay" to be redirected to the secured server of our bank (Russian Standard Bank) from where you will proceed with your payment.
Our bank will then establish a secured connection between their server and your computer (using the SSL technology with 128 bits encryption) so that you can safely enter your credit card information for your payment. You can check that you are in a secured zone by looking at the presence of a small icon representing a closed padlock in your internet web browser (generally located on the right side corner) and double click on it to verify the identity of this server.
A totally safe transaction - From the secured server of our bank partner, you can safely enter your credit card information (card number, expiration date and the last 3 digits located on the back side of your card) to proceed with your payment. As our bank is in charge of the whole transaction, no third-party, including ULKOtours, can have access to your card number. As a consequence and also because your credit card information are never stored, this system fully ensures you against any possible use of your card number thereafter.
Payment acceptation and delivery - After you have verified and validated your credit card information, our bank will then immediately indicate you whether your payment is accepted or rejected and will also inform our server at the same time about this result. If your payment is accepted, you will automatically receive a confirmation email of your purchase. Your tour Confirmation and Tour Tickets (where applicable) will be emailed to you shortly. On the very unlikely event where you do not receive your email in the expected delay, please contact us at email@example.com by indicating your name and date of purchase.
Questions? Call us right now 1.855.866.8773 or email firstname.lastname@example.org
Ulkotours LLC is bonded and registered in Russia under the Russian Federal Registry. MBT014816
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