State Registration MBT# 014816

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Your guide was efficient and strict to timetable. We saw all we wanted except in Hermitage - see below. There was a lack of human empathy from your guide and lack of respect for her group in our opinion. A little more warmth and sympathy for older people would have made the tour much better. I suggest at Hermitage, given its size and the time constraint, you would be better giving an introduction and overview to your party and let the individual members decide their own priorities in the museum by letting them go free after agreeing a time and meeting point for departure. Finally it would be good to give an idea of lunch format in advance and change it if the party want something different.

Ian Butcher
Russian Federal Registry of Tour Operators Baltic Cruise Association - Uniting Baltic travel experts for the benefit of all!
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Q: Why do you ask for a deposit?

A: A deposit guarantees your tour availability for the requested dates, will reserve your guide and your driver/vehicle and will go towards purchasing your museum vouchers in advance to secure your admission to all museums as per selected itinerary. All deposits are fully refundable



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